Feature
Patient appointment reminder software, tied to your actual schedule
Automated text and email appointment reminders tied to your Criterions schedule. Patients confirm or request a reschedule by reply, and your front desk sees it.
Fewer no-shows, fewer empty slots
Text and email reminders on the timing you set, in wording you write. Patients actually respond to a text.
An easy way for patients to tell you
Patients reply to confirm or ask to reschedule, so your front desk hears about it in time to fill the slot instead of finding out at 9:05.
No second system to keep in sync
Reminders run off your Criterions schedule, so you're not maintaining a separate copy of it in another tool.
Most appointment reminder tools are a separate product that reads a copy of your schedule and sends messages from the side.
Criterions appointment reminders are built into the schedule itself. Patients get a text confirmation as soon as their appointment is booked, a reminder before the visit, and a simple way to reply if they need to confirm or reschedule. Your front desk sees those replies in Criterions instead of chasing patients by phone.
Text and Email
Reminders your patients actually respond to
Reminders go out by text or email on the timing you set, and you write the message, so it sounds like your office. Patients can reply to confirm or ask to reschedule, without downloading anything, creating an account, or calling the office back.
Text is where the response rate lives. A patient who will never listen to a voicemail will reply to a text in under a minute, and that reply is the difference between a slot you can refill and a no-show you find out about at 9:05.
Confirmation and Instructions
The right message at the right time
A confirmation text can go out as soon as an appointment is booked, so the patient has the details in writing from the start. The reminder follows on the schedule you choose.
You can add instructions by appointment type, like what to bring to a new-patient visit, and write a version for each language your patients prefer.
Appointment reminders are an add-on for Criterions EHR and Practice Management. Our team sets them up for your practice, and they run inside the system you already use, not a separate platform to log in to.
Frequently asked questions
Can patients cancel or reschedule by replying to a reminder?+
Patients can reply to confirm their appointment or to request a reschedule, using the reply instructions your practice writes into the message. The reply is recorded in Criterions so your front desk can follow up and fill the time.
Do reminders go out by text, email, or phone?+
Reminders go out by text and email. Text gets the fastest response from most patients, and email covers patients who prefer it.
Do patients get a confirmation when they book?+
Yes. Practices can turn on a confirmation text that goes out as soon as an appointment is scheduled, followed by the reminder on the timing you set.
Do I need Criterions EHR to use appointment reminders?+
No. Reminders are available with Criterions EHR and with Criterions Practice Management, so a practice or billing company running only the scheduling and billing side can use them without a clinical chart.
Related reading
Article
Appointment Reminder Best Practices: Timing, Channels, and Wording That Cut No-Shows
When to send appointment reminders, which channel to use, what to say, and why making it easy to cancel or reschedule matters as much as the reminder itself.
Article
Reduce No-Shows: How Healthcare Practices Can Start 2026 Strong
Missed appointments quietly drain revenue and frustrate staff. Here's why no-shows spike early in the year, and how automated reminders reduce them.
Customer story
How Criterions Helps the New York Firefighters Heart & Lung Institute Care for 9/11 First Responders
A 9/11 first responder's cardiac and pulmonary care practice on going independent and why Criterions made the transition seamless.
A no-show costs more than the visit
It's the slot you couldn't refill, the provider hour you paid for anyway, and the follow-up that gets pushed out three weeks. For most independent practices that adds up to real money across a year without ever appearing as a line item anybody reviews.
A good reminder is only half the fix. The other half is making it easy for patients to tell you when they can't make it, early enough that your front desk can fill the time. Criterions reminders do both, inside the schedule you already use.
Over 660 practices and billing companies run on Criterions. If you want to see what this looks like against your own no-show rate, that's the most useful thing to bring to a demo.