No matter what stage of the EHR lifecycle your practice is in, on-going training is necessary in maintaining efficiency with your software system. It offers opportunities for you and your team members to become more familiar with the program and the company supporting it. Recall why your practice made the decision to purchase the EHR system in the first place. Was it to boost revenue or productivity? Perhaps your firm decided to use a software program to ensure regulatory compliance? Regardless of the rationale behind the decision to make the shift, training is essential for its overall success.
1. Continuously Improve Procedures and Regulations
When was the last time your office checked to see if the processes you are doing now are the most effective for your company? It's probably been a while. Continuous improvement and staff training consume significant time throughout the day, especially when you are trying to manage your business simultaneously. You simply might not have the time or resources to dive deeper into the systems and procedures you have set in place for you and your staff to improve on.
Like any other industry, healthcare practices go through turnover. Because of the high turnover rates, we regularly miss outdated processes from past jobs that could be improved. The key to overcoming staff turnover is through on-going training. Your practice can examine dated procedures, make the required adjustments, and ensure that all user profiles are set up in accordance with how you want your practice to function. In the end, on-going training and optimization efforts will boose your practices's overall productivity and effectiveness.
2. Recognize Updates for Releases and New Features
The majority of EHR software companies will have at least one vendor release per year, with numerious minor updates and bug fixes. Upgrades to the software that are intended to improve your practice processes are frequently included with version releases.
At Criterions, we include new solution partners, client-requested functionality, PM and EHR updates more than 20 times per year, and on-going training packages for our customers. All of these updates and releases are intended to improve how the user interacts with the system while streamlining the process to increase efficiency. However, you will only profit from the updates and releases if your staff takes the time to learn what the features do and how to use them to your practice's advantage.
Want to learn what's new with the Criterions software? Check the release notes by clicking the Criterions logo once you are logged into your EHR.
3. End-User Contentment
If your office staff can fully grasp the software they use on a regular basis, they will frequently be happier with the system as a whole and your office will operate efficiently. A bad user experience could make a provider agitated and spend more time trying to record an encounter than caring for their patients. The degree to which end users are satisfied with the software system is directly tied to the initial and on-going training they receive while using it, especially as upgrades are released and positions change.
At Criterions, we understand how important user training is when implementing a new EHR or PM system, as well as providing additional training when our customers need. We have various on-going training packages available with flexible hours to ensure your staff learns the software inside and out. Should any questions arise following implementation, we're always here to help.
To purchase Criterions training blocks, click here.
For more information on training available at Criterions, please complete the form below.