Unlock the full potential of your medical practice with Criterions' Electronic Health Record and Practice Management software. Our suite of products are packed with tools and unique features designed to automate medical practice tasks in Criterions EHR and Practice Management Software. This advanced software promotes enhanced health outcomes, amplifying both provider and patient satisfaction.

Let's dive into our tools and tips for automating administrative tasks in Criterions:

Text appointment confirmations and reminders ensure efficient communication between the patient and the practice administrators, reducing no-shows and improving appointment adherence, ultimately enhancing overall clinic productivity and patient satisfaction.

Criterions Patient Portal allows patients’ 24-hour access to their personal health information, make payments on their own, the ability to complete consent forms before their appointment, and update their personal information with ease. Our Patient Portal empowers patients with convenient self-service capabilities, putting control of their health journey at their fingertips. Visit our Patient Portal page for more information.

Our Order Sets tool efficiently merges multiple items, making order entry a breeze. This feature allows small pairings like tests and test preps, or wider comprehensive groupings, including follow-ups, recalls, and medication instructions.

Experience the power of Clinical Decision Support (CDS), a core feature of our health information technology. This potent tool aids in improving care quality by preventing errors and adverse events, thereby increasing efficiency and reducing costs. Its purpose revolves around enhancing health outcomes and fostering provider and patient satisfaction.

Our Health Maintenance feature's primary focus is on health promotion and disease prevention rather than symptom management and illness. It encompasses comprehensive counseling, screening, and other preventative services devised to minimize sudden sickness risk and ensure optimal physical, mental, and emotional health.

Plan Macro, our Predictive Analytic tool, supports Physicians during treatment. This feature learns and tracks the Physician's most frequently used treatment plans for a particular diagnosis, presenting all treatment items as a list when the same diagnosis is added to a different patient's plan.

The Record Visit Macro tool takes note of added visits, replicating them for other patients. Similarly, our Copy Visit Forward feature empowers you to swiftly document a new examination by duplicating a patient's prior exam, reducing the need for repetitive clicks, taps, and swipes by integrating historical data into new examinations.

In capitalizing on Criterions' EHR and Practice Management software, you're not just investing in efficiency. You're paving the way for future growth, maintaining your competitive edge, and redefining the practice of medicine.

For more information on how to Automate Medical Practice Tasks in Criterions, login to our customer online resource center here or you can fill out the form below and we'll be in touch soon.

Background

Since the launch of Criterions TCMS product in 1997, DocCare has been utilizing Criterions’ software solutions to increase efficiency in their office. At that time, the practice had three office locations, but have since expanded to seven offices across New York. DocCare has over 23 physician providers who support 18 medical specialties, and operates under the guidance of Dr. Joel Hershey, who has been the with DocCare for over 20 years. In his role as Medical Director, Dr. Hershey oversees the physician staff in their mission to provide high-quality care to patients. After many years of utilizing paper for all patient and office records, the practice made the switch to electronic documentation in 2011 when they implemented Criterions EHR software.

Although there were hesitations moving from paper to an EHR, Dr. Hershey can’t imagine going back to the burdensome process of paper documentation. Over the years, DocCare has added many new features and enhancements to their EHR. Because DocCare is setup on the cloud, any updates made to the software are automatically shared with the entire team. Dr. Hershey says, “There is new functionality and upgrades added often and it's making huge difference for our practice.” These updates help DocCare continually improve the experience for both patients and administrative staff.

In 2011, Dr. Hershey was one of the first doctors involved with the federal and New York State Meaningful Use programs that were implemented. This support helped DocCare achieve government reporting requirements and improve overall quality of care for patients. He shares,

“The Product Manager at Criterions worked closely with me to rebuild our EHR so that it produced all the correct information in the format that the government required, and we were one of the first groups in New York state who began meaningful use.”

Long-Term Success

Over the years, Criterions EHR has continued to grow with the needs of DocCare. The staff love that they are able to easily customize the EHR system setup for each individual employee. Alex Hernandez, IT Manager at DocCare says,

“The training we received from the Criterions team was very helpful. They showed us exactly what the system can do and from there we've been able to customize templates for all positions easily.”

He shares that because they hire new practitioners frequently, it is helpful that the system is intuitive and only takes about a day or two to get used to.

DocCare also appreciates the success they have had using their EHR to adapt to the challenges of 2020. Because of the outbreak COVID-19, practices had to quickly shift from seeing patients in person to meeting virtually. Looking back on this transition, Dr. Hershey recounts, “Last year when we started doing a lot of telemedicine appointments because of COVID-19, we were able to get the appointment types up and running in the same day.”

In addition to optimizing their software to handle telemedicine calls, DocCare was also able to easily contact patients who were at the highest risk of contracting COVID-19 to determine who should be contacted about getting the vaccine.

“We are able to quickly pull reports and send email blasts to specific people based on certain diagnosis groups or age groups,” says Dr. Hershey.

The reporting and emailing options within the Criterions software helped DocCare increase communication with patients, and in turn, increase patient satisfaction. Dr. Hershey explains, “We were able to pull a report in one minute to quickly improve the quality of what we can do.”

DocCare continues to provide comprehensive high quality medical care with the support of Criterions software. Together, we will continue to grow and offer new solutions that will improve the patient experience as well as increase efficiency for DocCare’s administrative staff.

Interested in learning how Criterions software can benefit your practice? Fill out the form below: