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Case Study: Combining Mailed Bills and eBill Notices

Case Study: Combining Mailed Bills and eBill Notices

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Transforming Billing Efficiency with BillFlash

Background

Dr. Sarah Thompson's medical practice, a bustling healthcare provider in downtown Chicago, faced significant challenges in its billing process. With over 2,200 patients of record, managing and delivering invoices was time-consuming, often leading to delayed payments and frustrated patients. Dr. Thompson knew it was time for a change and turned to BillFlash for a solution.

 

The Challenge

Before adopting BillFlash, Dr. Thompson's practice relied solely on traditional mailed bills, which they printed in-house. This approach was not only slow, but costly. The practice's billing team spent countless hours manually preparing and printing invoices, severely impacting office operations every month. Mailing delays meant payments were often overdue, impacting cash flow and creating administrative headaches.

 

The Solution

BillFlash introduced a multi-channel billing approach, combining Mailed Bills with eBill Notices sent via text and email. This innovative solution allowed Dr. Thompson's practice to streamline its billing process, ensuring patients received their invoices promptly through their preferred channels. BillFlash integrated seamlessly with its practice management software, requiring minimal staff training and causing no disruption to the practice's daily operations. Now, with just a few clicks, the billing staff can quickly review, approve, and send billing notices.

 

Implementation

The implementation process was straightforward and efficient, thanks to the comprehensive support provided by BillFlash's Onboarding Success team. They guided the practice through every step, ensuring a smooth transition. With its new multi-channel billing approach, patients began receiving eBill Notices via email and text messages in addition to the traditional mailed bills, which led to impressive results for Dr. Thompson and her staff.

 

Results

Within the first three months, the practice saw a 31% reduction in patient billing-related inquiries. The timely delivery Mailed Bills in conjunction with eBill Notices improved the payment cycle significantly, reducing the average payment time by nearly 44%. The billing team also reported a significant decrease in time spent on billing tasks, allowing them to focus more on patient care and other critical functions.

 

BillFlash: Billing Made Better

Dr. Thompson couldn't be happier with the results, stating, "BillFlash has completely transformed our billing process. I highly recommend it to any practice looking to improve their billing system."

 

Discover the benefits of a multi-channel billing approach with BillFlash— click here to learn more about BillFlash or fill out our form below!

 

What is Practice Management Software

What is Practice Management Software

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What is Practice Management Software?

Practice management involves the decisions, actions and resources that ensure the day-to-day operations of your medical practice. Managing a healthcare practice can be arduous and time-consuming. In a single day, physicians and office staff may deal with administrative, regulatory, financial and technological tasks — on top of making sure patients get the best care possible. Practice Management Software helps manage your practice, patients, and is important with increasing workflow and patient engagement, but most importantly will help your office get paid.

Criterions cloud-based electronic health record comes fully integrated with practice management software you need to keep your office running efficiently. Whether you use a billing service or manage billing in-house, our EHR helps you receive payment faster.

Billing is streamlined with our electronic superbill, and our billing partners offer the best cloud-based billing solutions that can integrate directly with your EHR workflows. Intuitive charting, connections to labs and imaging centers, referrals, prescribing, document management, reporting, communication, and eligibility checks- Criterions does all this and more.

 

A few benefits of a cloud-based Practice Management Software includes:

 Help patients find your services and book appointments online

  • Patients can search for and book appointments online from your Criterions Patient Portal.
  • Once a patient books an appointment, automatic email or text reminders are sent to them to help reduce missed appointments and reduce the time your staff has to spend on the phone.

Check insurance eligibility for patients directly from your EHR

  • Get paid for the appointments you schedule with patient health insurance verification that includes real-time connections to over 300 payers, and automated eligibility checks before a scheduled appointment.

Certified for PQRS and Meaningful Use to help you avoid penalties

  • The Centers for Medicare and Medicaid Services (CMS) offer EHR incentive payments for those who can attest to improving patient care with their Meaningful Use and PQRS programs — and payment penalties to those who cannot — if you are an eligible provider but haven't started participating in those programs.
  • To manage and report on criteria performance, Criterions has developed certified PQRS and Meaningful Use dashboards and reports.

Simplify your billing and increase revenue

  • Medical billing management and increasing revenue can be a challenge for any practice, but our cloud-based EHR and PM streamlines all these tasks so you can get paid faster and grow your practice.

 

 

Click here for more information on how Criterions Medical Practice Management Software makes delivering patient care easier for you and your staff, or please fill out the form below and a team member will be in touch shortly. 

 

Features of Modern Cloud-Based Practice Management Software

Features of Modern Cloud-Based Practice Management Software

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In today's digital healthcare landscape, the integration of electronic health records (EHR) with practice management software is essential for efficient clinic operations. Modern practices are turning to cloud-based solutions that offer advanced functionalities to streamline workflows and enhance patient care. Let's explore the essential features of modern cloud-based practice management software.

1. Cloud-Based Infrastructure

Cloud-based practice management software allows practitioners and staff to securely access patient information, scheduling tools, and billing systems from any location with internet connectivity. This not only enhances operational efficiency by eliminating geographical constraints but also ensures robust data security through encrypted connections and redundant backups. The scalability of cloud solutions accommodates the evolving needs of healthcare practices, making it an indispensable feature in today's digital healthcare world.

2. Seamless EHR Integration

Seamless integration with electronic health records (EHR) is paramount in modern practice management software. This integration enables healthcare providers to access patient records directly within the management system, streamlining documentation and improving accuracy. By synchronizing EHR data with practice management functionalities, clinics can efficiently manage appointments, billing, and patient care, ultimately enhancing workflow efficiency and quality of service.

3. Patient Scheduling and Appointment Management

Patient scheduling and appointment management are essential features of modern practice management software. These systems offer robust tools for online appointment booking, automated reminders, and calendar management, facilitating seamless coordination and reducing no-shows. By empowering patients to schedule appointments conveniently and allowing providers to optimize their schedules, these functionalities contribute to improved clinic efficiency and patient satisfaction.

4. Billing and Revenue Cycle Management

Billing and revenue cycle management are critical components of modern practice management software. These systems provide comprehensive solutions for claims processing, insurance verification, and revenue tracking, optimizing financial operations for healthcare practices. By automating billing tasks and ensuring accurate coding, practice management software helps streamline revenue cycles and improve overall financial performance.

5. Patient Portal and Engagement Tools

Patient portals and engagement tools are integral features of modern practice management software. These tools empower patients with secure access to their medical records, appointment scheduling, and online bill payment options. By enhancing patient engagement and convenience, practice management software fosters stronger patient-provider relationships and improves overall patient satisfaction and outcomes.

6. Reporting and Analytics

Reporting and analytics capabilities are essential in modern practice management software. These tools provide valuable insights into practice performance, financial trends, and patient outcomes, enabling data-driven decision-making. By leveraging robust reporting features, healthcare providers can optimize operations, identify areas for improvement, and ultimately enhance the quality of care delivered to patients.

7. Task and Workflow Automation

Task and workflow automation enable healthcare providers to streamline administrative tasks such as task assignment, prescription refills, and referral management. By automating routine workflows, practice management software helps optimize operational efficiency, reduce errors, and free up time for providers to focus on patient care.

8. HIPAA Compliance and Security

HIPAA compliant and secure systems incorporate robust security measures including data encryption, role-based access controls, and audit logs to ensure patient data privacy and regulatory compliance. By prioritizing HIPAA compliance, practice management software helps healthcare organizations safeguard sensitive information and maintain trust with patients. You can find the latest updates on HIPAA Compliance and Security by visiting the American Medical Association's website here. 

Criterions practice management software goes beyond basic functionalities to empower our customers with advanced tools for enhanced patient care and operational efficiency. By leveraging our cloud-based practice management software that's integrated seamlessly with our electronic health record software, clinics can optimize workflows and focus on delivering quality care to their patients.

 

Criterions includes various features of modern cloud-based practice management software that can jumpstart your practice today. Click here to learn more about our practice management system or fill out the form below and we'll be in touch soon!

The Cost of Neglecting Text Appointment Reminders

The Cost of Neglecting Text Appointment Reminders

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In today's fast-paced world, missed appointments can be a significant headache for medical practices. Simple solutions like text appointment reminders have emerged as effective tools for reducing no-shows. They offer flexibility by allowing patients to manage their healthcare appointments on the go. Whether they're at work, running errands, or attending to family matters, patients can easily respond to reminders and make necessary adjustments to their schedules. In this blog, we'll explore the tangible costs associated with not utilizing text appointment reminders in medical practices.

Missed Appointments: A Costly Conundrum

According to the National Institute of Health, the average cost of a no-show visit in the United States is around $200. If you could prevent just one no-show visit per provider each week, you would be increasing your monthly revenues by $800 per provider.

Imagine if you could prevent one no-show per week for each provider at your practice for a full year. That’s an additional $9,600 per provider of revenue your practice could collect!

Administrative Overhead: Time is Money

Manual outreach is not without its hardships. Many patients don’t answer the phone or listen to voicemails. Most patients prefer to communicate via text and manually calling is more expensive than you might think.

Texting patient appointment reminders can increase attendance rate while saving your staff valuable time by eliminating the need to send additional reminders, place reminder calls, or reschedule missed appointments.

Patient Satisfaction: A Critical Component

Instant Access to Information: Patients receive automated text reminders shortly after scheduling their appointments. This provides them with immediate confirmation of their appointment details, including the date, time, location, and any necessary preparation instructions.

Ease of Communication: Text reminders often include features that allow patients to confirm, reschedule, or cancel appointments with a simple reply. This two-way communication stream provides patients with a convenient way to manage their appointments without having to make phone calls or visit the practice's website.

Reduced No-Show Rates: By receiving timely reminders, patients are less likely to forget about their appointments or double-book themselves. This reduction in no-show rates not only benefits the practice financially but also ensures that appointment slots are utilized efficiently, reducing wait times for other patients.

The Solution: Text Appointment Reminders

By recognizing the hidden costs associated with missed appointments and administrative overhead, medical practices can make informed decisions to enhance their operations and prioritize patient care. With Criterions text appointment reminders, not only can you reduce costs but also improve overall efficiency, patient satisfaction, and increase your revenue.

 

Fill out our contact form below to learn more about Criterions integrated text appointment reminders and how it can help your practice today!

ONC’s Security Risk Assessment Tool

ONC’s Security Risk Assessment Tool

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ONC releases a new version of Security Risk Assessment Tool (Version 3.4).

 

The Office for Civil Rights (OCR) and the Office of the National Coordinator for Health Information Technology (ONC) developed the SRA Tool to help small- and medium-sized healthcare providers identify and assess risks and vulnerabilities to electronic protected health information (ePHI). The tool is a software application that organizations can download at no cost. This tool further enhances the user experience and helps covered entities navigate risk assessment requirements under the HIPAA Security Rule.

Version 3.4 contains several key updates based on user feedback, including a remediation report, which allows users to track responses to vulnerabilities inside the tool and log remediation efforts. In addition, the tool now contains a glossary and tool tips section, where users can learn more information and easily navigate the tool’s features.

“As hacking and ransomware attacks continue to increase within the health care sector, it’s now more important than ever for organizations to improve their cybersecurity,” HHS stated in a press release.

To download, please visit: https://www.healthit.gov/topic/privacy-security-and-hipaa/security-risk-assessment-tool

Giving Patients Instant Access to Medical Records

Giving Patients Instant Access to Medical Records

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The ability for patients to access their medical records on their smart devices at anytime has become the norm after the 21st Century Cures Act was passed in 2016. For years, there was a concern of patients being able to view their results prior to the ordering clinician, leading to the possibility of putting the patient in distress if their results were abnormal.

A recent study published in the JAMA Network, an open access medical journal created by the American Medical Association, had 8,000 patients that accessed their test results in an online portal and found that more than 95% wanted to continue to receive their results via a patient portal, no matter if those results were normal or abnormal.

If you’re a medical care provider and believe the provider-patient relationship is of the utmost importance, implementing an online patient portal at your practice is a great benefit for you and your patients. At Criterions, we provide our customers with the necessary tools to build those relationships with your patients, with the Criterions Patient Portal at the top of the list.

 

Criterions Patient Portal features and benefits include:

  • Online patient scheduler: Patient’s can schedule their own appointments online versus calling the office to do so, saving your staff time with phone calls and voicemails. This also optimizes your calendar capacity at your practice by showing patients real-time availability.
  • Online payments: Patients have the ability to pay their bills in the patient portal, providing them an additional convenient payment option.
  • Patient insurance information & demographics: Patients can input or update their insurance and personal information prior to their visit, saving time with the check-in and check-out process.
  • Prescription and Pharmacy Information: If ordering your patients any medication, they have the option of providing pharmacy information and checking the status of their prescription order on their own time.
  • Patient Medical Profile display: Patients can easily and quickly access test results, view their visit summary, check their medications, and more. This gives complete healthcare tranparency between you and your patient.
  • Direct Messaging patients: Send your patient’s direct messages within the portal of important practice updates and information, send appointment reminders, and verify information prior to their visit.
  • Patient pre-visit documentation: You can send your patients pre-visit documents like consent forms and questionnaires before they step foot in your office. Your patients will spend less time in your waiting room and more time with their provider!

 

The Criterions online Patient Portal gives your patients instant access to their medical records, provides your patients autonomy and transparency over their health information, reduces your staff’s workload to focus on tasks that help increase office efficiency, and gives your patients an another payment option to increase revenue.

 

 

If you would like to implement the Criterions Patient Portal at your practice, please contact our Sales Department at Sales@criterions.com or fill out the form below to get started.

 

 

Article Resources:
https://www.healthit.gov/buzz-blog/information-blocking/new-study-shows-patients-prefer-immediate-access-to-test-results-and-have-unmet-information-needs
https://www.healthit.gov/buzz-blog/information-blocking/new-study-shows-patients-prefer-immediate-access-to-test-results-and-have-unmet-information-needs

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