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Why your Office Should be Using Multi-Factor Authentication (MFA)

Why your Office Should be Using Multi-Factor Authentication (MFA)

Multi-Factor Authentication is a process that is used to verify a user’s identity by using a second method of authentication in addition to the username and password. After a user logs in using their regular credentials, the system will send a one-time password to the user’s registered device, often via SMS or email. Experts agree that the simplest, single most effective step users can take to protect their accounts is to add MFA to the login process. When your office enables MFA, a crucial layer of security and protection is added.

Aren’t passwords secure enough?

Creating strong, unique passwords is a one step towards ensuring that nobody else can access your secure account. Unfortunately, users often create weak passwords and re-use the same passwords across multiple accounts. Because of this, password theft continues to be an ever-increasing concern in the digital world. Take a look at the following alarming statistics compiled by Panda Security:

  • According to Verizon, 80% of hacking-related breaches are linked to passwords.
  • 4 out of 10 Americans have had their personal data compromised online. Of those, 47% have lost money as a result.
  • 66% of Americans use the same password across multiple online accounts.
  • The healthcare industry had the highest average cost of a data breach in 2020 at $7.13 million.

Do any of your employees connect remotely?

Due to the Covid-19 pandemic, the world has seen a sharp increase in employees working remotely. According to a PricewaterhouseCoopers global survey published in September 2020, over half of the companies that were surveyed had arrangements for employees to work remotely with 80% of those companies expecting this arrangement to become the norm by the end of the pandemic. With the increased number of people connecting remotely, authenticating the credentials of all users is more critical than ever. Using MFA at your office will ensure safety of your company’s important information.

Do I really need to enable MFA on my system?

In a 2019 blog post, Microsoft manager Alex Weinert stated, “Based on our studies, your account is more than 99.9% less likely to be compromised if you use MFA.” According to Google’s Security Blog, adding a two-step verification through SMS text message can stop 100% of automated bots, 96% of bulk phishing attacks, and 66% of targeted attacks.

This additional, easy step ensures that the user logging in is the correct, authenticated user. Even if a user’s credentials are hacked, this extra verification process will ensure that the hackers will still not be able to gain access to their system. Best of all, this additional layer of security only takes a few seconds to implement. Instead of having to buy external additional devices or complicated security systems, MFA technology makes use of resources that users already have access to such as their cell phones and email addresses.


We strongly encourage all Criterions users to protect their accounts with Multi Factor Authentication. Please contact support@criterions.com with any questions or complete the form below.

Video: Criterions Text Check-In

The social distancing protocols of today make it hard to see patients quickly and efficiently. In order to help your practice decrease contact in the waiting room and reduce patient wait time, we have developed new Text Check-In functionalities.

Watch the video below to see how Text Check-In can benefit your practice!

If you are interested in a free, custom demo of Criterions Text Check-In, complete the form here.

Video: Criterions Patient Portal

Are you looking for ways to alleviate staff workload and expedite the intake process at your practice? In this short, informative video, you will learn about tools and features in the Criterions Patient Portal that will help you do just that!

If you are interested in a free, custom demo of the Criterions Patient Portal, complete the form here.

Video: Documentation Through Criterions

If you are…

• still using paper for patient-related documentation

• struggling with managing the flow of your office’s documentation

• piling up paper in storage cabinets

• constantly entering redundant information onto documents

• overwhelmed with forms and compliance issues

… then, you are familiar with the challenges in managing the internal flow and storage of these important records.

You are likely to be in search of a cleaner and less complicated process. The Documents features included in Criterions is the paperless solution you may be looking for. Watch the video below to learn more!


If you are interested in a free, custom demo of the Criterions EHR software, complete the form here.

Best Practices for Converting from Paper Documentation to EHR

Best Practices for Converting from Paper Documentation to EHR

Implementing a new EHR software can be daunting, especially if your practice is currently using paper documentation. An EHR solution can save you time and money and provide better security of confidential and sensitive records. With over 20 years’ experience in the industry, Criterions has learned a few best practices from our clients for converting from paper documentation to EHR:

Develop a Plan of Action

As with any big decision, it is important to develop a plan of action well in advance of implementation. Some important items to consider when converting from paper to EHR include:
• Timeline of the transition
• The key staff involved with this transition and what their responsibilities are
• The best methods of converting information to the EHR for your practice
• Workflows post-implementation
• How historical patient information should be available for patient visits during and after the transition
• What to do with old paper files

Train Your Team

After you have a strategy in place, you should inform the rest of your team of the plan, timeline, and benefits that the new software will provide for your practice. When looking for an EHR provider, make sure that they offer training and resources to help your team learn the software. Provide thorough training for clinicians, administrative staff, and any other personnel who will use the new system often.

Work from the Schedule

When it comes time to convert your existing paper documentation to the software, do not scan patients in alphabetical order. Some patients may never come back to the office. Best practice is to work from the schedule, scanning patient charts ahead of upcoming appointments.

Adjust the Workflow

While it is important to have a well thought out plan, it is important to remember that you can deviate from the plan. You should adjust the workflow as needed to ensure a smoother transition. Be patient and flexible with your staff as they learn a new system with new workflows.

Eliminate Paper Records After Implementation

If you receive any paper documentation such as consults, labs, or referrals, do not file it in a paper chart and wait for patient to come in. Scan the entire chart so that all new paper goes into the process of electronic storage.

Work with Your Provider

When choosing your EHR software, be sure to ask about ways you can modify your software if necessary. When researching an EHR provider, be sure to inquire about how you can adjust the software to fit your needs and make sure you are not locked down to one configuration. For more on this topic, check out our blog post The Right EHR Software for Today Grows with You Tomorrow.

Interested in learning more about how an EHR software can help your practice ditch paper documentation? Contact us using the form below!

Request a Demo!