EHR Archives - criterions

Case Study: Combining Mailed Bills and eBill Notices

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Transforming Billing Efficiency with BillFlash

Background

Dr. Sarah Thompson's medical practice, a bustling healthcare provider in downtown Chicago, faced significant challenges in its billing process. With over 2,200 patients of record, managing and delivering invoices was time-consuming, often leading to delayed payments and frustrated patients. Dr. Thompson knew it was time for a change and turned to BillFlash for a solution.

The Challenge

Before adopting BillFlash, Dr. Thompson's practice relied solely on traditional mailed bills, which they printed in-house. This approach was not only slow, but costly. The practice's billing team spent countless hours manually preparing and printing invoices, severely impacting office operations every month. Mailing delays meant payments were often overdue, impacting cash flow and creating administrative headaches.

The Solution

BillFlash introduced a multi-channel billing approach, combining Mailed Bills with eBill Notices sent via text and email. This innovative solution allowed Dr. Thompson's practice to streamline its billing process, ensuring patients received their invoices promptly through their preferred channels. BillFlash integrated seamlessly with its practice management software, requiring minimal staff training and causing no disruption to the practice's daily operations. Now, with just a few clicks, the billing staff can quickly review, approve, and send billing notices.

Implementation

The implementation process was straightforward and efficient, thanks to the comprehensive support provided by BillFlash's Onboarding Success team. They guided the practice through every step, ensuring a smooth transition. With its new multi-channel billing approach, patients began receiving eBill Notices via email and text messages in addition to the traditional mailed bills, which led to impressive results for Dr. Thompson and her staff.

Results

Within the first three months, the practice saw a 31% reduction in patient billing-related inquiries. The timely delivery Mailed Bills in conjunction with eBill Notices improved the payment cycle significantly, reducing the average payment time by nearly 44%. The billing team also reported a significant decrease in time spent on billing tasks, allowing them to focus more on patient care and other critical functions.

BillFlash: Billing Made Better

Dr. Thompson couldn't be happier with the results, stating, "BillFlash has completely transformed our billing process. I highly recommend it to any practice looking to improve their billing system."

Discover the benefits of a multi-channel billing approach with BillFlash— click here to learn more about BillFlash or fill out our form below!

What is Practice Management Software

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What is Practice Management Software?

Practice management involves the decisions, actions and resources that ensure the day-to-day operations of your medical practice. Managing a healthcare practice can be arduous and time-consuming. In a single day, physicians and office staff may deal with administrative, regulatory, financial and technological tasks — on top of making sure patients get the best care possible. Practice Management Software helps manage your practice, patients, and is important with increasing workflow and patient engagement, but most importantly will help your office get paid.

Criterions cloud-based electronic health record comes fully integrated with practice management software you need to keep your office running efficiently. Whether you use a billing service or manage billing in-house, our EHR helps you receive payment faster.

Billing is streamlined with our electronic superbill, and our billing partners offer the best cloud-based billing solutions that can integrate directly with your EHR workflows. Intuitive charting, connections to labs and imaging centers, referrals, prescribing, document management, reporting, communication, and eligibility checks- Criterions does all this and more.

A few benefits of a cloud-based Practice Management Software includes:

Help patients find your services and book appointments online

Patients can search for and book appointments online from your Criterions Patient Portal.
Once a patient books an appointment, automatic email or text reminders are sent to them to help reduce missed appointments and reduce the time your staff has to spend on the phone.

Check insurance eligibility for patients directly from your EHR

Get paid for the appointments you schedule with patient health insurance verification that includes real-time connections to over 300 payers, and automated eligibility checks before a scheduled appointment.

Certified for PQRS and Meaningful Use to help you avoid penalties

The Centers for Medicare and Medicaid Services (CMS) offer EHR incentive payments for those who can attest to improving patient care with their Meaningful Use and PQRS programs — and payment penalties to those who cannot — if you are an eligible provider but haven't started participating in those programs.
To manage and report on criteria performance, Criterions has developed certified PQRS and Meaningful Use dashboards and reports.

Simplify your billing and increase revenue

Medical billing management and increasing revenue can be a challenge for any practice, but our cloud-based EHR and PM streamlines all these tasks so you can get paid faster and grow your practice.

Click here for more information on how Criterions Medical Practice Management Software makes delivering patient care easier for you and your staff, or please fill out the form below and a team member will be in touch shortly.

Apple Health Records on iPhone

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Enhancing Health Outcomes and Patient Engagement with Health Records on iPhone

We’re happy to provide our customers the opportunity to integrate Criterions software with Health Records on iPhones, giving your patients the ability to have their health data in the palm of their hands. By leveraging the power of modern technology and secure data management standards, this feature offers numerous benefits for patients, healthcare providers, and the overall efficiency of medical practices. Check out some of those benefits below!

Benefits for Patients:

Easy Access to Personal Health Information:

Health Records on iPhone allows patients to access their medical records conveniently and securely from their devices. This easy access empowers patients to take an active role in their healthcare, reviewing their medical history, lab results, medications, and more at any time.

Improved Health Outcomes:

Having ready access to health information enables patients to better understand their conditions and treatment plans. This understanding can lead to more informed decisions, improved adherence to medications, and proactive management of chronic diseases, ultimately improving health outcomes.

Enhanced Communication with Providers:

When patients are well-informed about their health, they can have more productive conversations with their healthcare providers. They can ask relevant questions, understand recommendations better, and follow through with medical advice more effectively.

Benefits for Healthcare Providers and Practices:

Efficient Information Sharing:

Health Records on iPhone uses the FHIR (Fast Healthcare Interoperability Resources) standard, which facilitates seamless and standardized sharing of health information between systems. This interoperability ensures that providers have up-to-date and comprehensive patient data, leading to more accurate diagnoses and personalized treatment plans.

Improved Patient Engagement:

Engaged patients are more likely to follow through with treatment plans and preventive care. Health Records on iPhone encourages this engagement by providing patients with a clear and comprehensive view of their health, fostering a collaborative approach to healthcare.

Enhanced Practice Efficiency:

With Health Records on iPhone, administrative tasks related to patient information management are streamlined. This reduces the burden on healthcare staff, minimizes errors associated with manual data entry, and allows more time to be spent on direct patient care.

Embracing this technology represents a step forward in modern healthcare, making health management more accessible and effective for everyone involved. By providing secure, easy access to medical records, this feature enhances patient engagement, improves health outcomes, and increases the efficiency of medical practices.

For more information on how to set up your practice in the Apple Health Records app, you can fill out the form below or email info@criterions.com and we'll explain how!

Tips for Automating Tasks in Criterions

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Unlock the full potential of your medical practice with Criterions' Electronic Health Record and Practice Management software. Our suite of products are packed with tools and unique features designed to automate medical practice tasks in Criterions EHR and Practice Management Software. This advanced software promotes enhanced health outcomes, amplifying both provider and patient satisfaction.

Let's dive into our tools and tips for automating administrative tasks in Criterions:

Text appointment confirmations and reminders ensure efficient communication between the patient and the practice administrators, reducing no-shows and improving appointment adherence, ultimately enhancing overall clinic productivity and patient satisfaction.

Criterions Patient Portal allows patients’ 24-hour access to their personal health information, make payments on their own, the ability to complete consent forms before their appointment, and update their personal information with ease. Our Patient Portal empowers patients with convenient self-service capabilities, putting control of their health journey at their fingertips. Visit our Patient Portal page for more information.

Our Order Sets tool efficiently merges multiple items, making order entry a breeze. This feature allows small pairings like tests and test preps, or wider comprehensive groupings, including follow-ups, recalls, and medication instructions.

Experience the power of Clinical Decision Support (CDS), a core feature of our health information technology. This potent tool aids in improving care quality by preventing errors and adverse events, thereby increasing efficiency and reducing costs. Its purpose revolves around enhancing health outcomes and fostering provider and patient satisfaction.

Our Health Maintenance feature's primary focus is on health promotion and disease prevention rather than symptom management and illness. It encompasses comprehensive counseling, screening, and other preventative services devised to minimize sudden sickness risk and ensure optimal physical, mental, and emotional health.

Plan Macro, our Predictive Analytic tool, supports Physicians during treatment. This feature learns and tracks the Physician's most frequently used treatment plans for a particular diagnosis, presenting all treatment items as a list when the same diagnosis is added to a different patient's plan.

The Record Visit Macro tool takes note of added visits, replicating them for other patients. Similarly, our Copy Visit Forward feature empowers you to swiftly document a new examination by duplicating a patient's prior exam, reducing the need for repetitive clicks, taps, and swipes by integrating historical data into new examinations.

In capitalizing on Criterions' EHR and Practice Management software, you're not just investing in efficiency. You're paving the way for future growth, maintaining your competitive edge, and redefining the practice of medicine.

For more information on how to Automate Medical Practice Tasks in Criterions, login to our customer online resource center here or you can fill out the form below and we'll be in touch soon.

Features of Modern Cloud-Based Practice Management Software

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In today's digital healthcare landscape, the integration of electronic health records (EHR) with practice management software is essential for efficient clinic operations. Modern practices are turning to cloud-based solutions that offer advanced functionalities to streamline workflows and enhance patient care. Let's explore the essential features of modern cloud-based practice management software.

1. Cloud-Based Infrastructure

Cloud-based practice management software allows practitioners and staff to securely access patient information, scheduling tools, and billing systems from any location with internet connectivity. This not only enhances operational efficiency by eliminating geographical constraints but also ensures robust data security through encrypted connections and redundant backups. The scalability of cloud solutions accommodates the evolving needs of healthcare practices, making it an indispensable feature in today's digital healthcare world.

2. Seamless EHR Integration

Seamless integration with electronic health records (EHR) is paramount in modern practice management software. This integration enables healthcare providers to access patient records directly within the management system, streamlining documentation and improving accuracy. By synchronizing EHR data with practice management functionalities, clinics can efficiently manage appointments, billing, and patient care, ultimately enhancing workflow efficiency and quality of service.

3. Patient Scheduling and Appointment Management

Patient scheduling and appointment management are essential features of modern practice management software. These systems offer robust tools for online appointment booking, automated reminders, and calendar management, facilitating seamless coordination and reducing no-shows. By empowering patients to schedule appointments conveniently and allowing providers to optimize their schedules, these functionalities contribute to improved clinic efficiency and patient satisfaction.

4. Billing and Revenue Cycle Management

Billing and revenue cycle management are critical components of modern practice management software. These systems provide comprehensive solutions for claims processing, insurance verification, and revenue tracking, optimizing financial operations for healthcare practices. By automating billing tasks and ensuring accurate coding, practice management software helps streamline revenue cycles and improve overall financial performance.

5. Patient Portal and Engagement Tools

Patient portals and engagement tools are integral features of modern practice management software. These tools empower patients with secure access to their medical records, appointment scheduling, and online bill payment options. By enhancing patient engagement and convenience, practice management software fosters stronger patient-provider relationships and improves overall patient satisfaction and outcomes.

6. Reporting and Analytics

Reporting and analytics capabilities are essential in modern practice management software. These tools provide valuable insights into practice performance, financial trends, and patient outcomes, enabling data-driven decision-making. By leveraging robust reporting features, healthcare providers can optimize operations, identify areas for improvement, and ultimately enhance the quality of care delivered to patients.

7. Task and Workflow Automation

Task and workflow automation enable healthcare providers to streamline administrative tasks such as task assignment, prescription refills, and referral management. By automating routine workflows, practice management software helps optimize operational efficiency, reduce errors, and free up time for providers to focus on patient care.

8. HIPAA Compliance and Security

HIPAA compliant and secure systems incorporate robust security measures including data encryption, role-based access controls, and audit logs to ensure patient data privacy and regulatory compliance. By prioritizing HIPAA compliance, practice management software helps healthcare organizations safeguard sensitive information and maintain trust with patients. You can find the latest updates on HIPAA Compliance and Security by visiting the American Medical Association's website here.

Criterions practice management software goes beyond basic functionalities to empower our customers with advanced tools for enhanced patient care and operational efficiency. By leveraging our cloud-based practice management software that's integrated seamlessly with our electronic health record software, clinics can optimize workflows and focus on delivering quality care to their patients.

Criterions includes various features of modern cloud-based practice management software that can jumpstart your practice today. Click here to learn more about our practice management system or fill out the form below and we'll be in touch soon!

2024 New Payment Engine

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